I was given the task of updating the core of PICS’s IP, the PreQualification form. This redesign’s largest goal was to make the arduous task of filling out potentially hundreds of questions more pleasant. While I was solving that problem, I also took care to design a system that improved the way customers would self-service themselves to help PICS’s customer service department scale more efficiently.
Important and actionable items give clear direction and purpose. Historical and referential elements are hidden, but still accessible.
Simplified Form and Navigation
Clear indicators of where the user is and what is required to be completed creates a sense of place and comfort in the application.
Visually showing progress and creating a cadence for completion creates a momentum that helps to push users through even the longest forms. We also see some of the information density that is hidden one layer below the surface—providing a clean and approachable interface that is able to quickly assist the user when necessary.
Remove any distractions to improve time to complete and discovery frustrations.
Marketplace (Blue-Collar LinkedIn)
A design for the “next phase” of the PICS application. Designed to be more of a “blue-collar LinkedIn,” the Marketplace concept elevated the ease of finding and connecting between projects and qualified labor.
A fully customizable dashboard lets every user choose what's vital to the way they work. Wether they're managing their own employees or finding new business, relevant information is aways on hand.
Companies are able to market themselves with their trades, certifications, and previous projects. Clear areas of work are defined and reviews show off what their clients can expect.
Individuals are able to market themselves and find work directly through web app. Their trades, certifications, availability, and desired work areas are all searchable and help them to stand out when employers are looking.
Search for People
It's never been more intuitive finding qualified workers. Based on trades and availability, prospective employers can easily and quickly grow their labor pool before submitting bids for major projects.
Finding large and specialized machinery has always been a convoluted problem. This centralized registry makes it easy to buy and sell equipment. This registry also suggests recommended equipment for upcoming projects to help streamline the initial stages of projects.
Initial presentation of the Marketplace initiative.
Attempted multiple times and failed, I was given the task of completing the project that would add a third customer type to the PICS application and would increase the company’s users over tenfold. This project was given an insanely tight deadline to match competing systems yet was delivered early. This also marked the introduction of responsive design, AngularJS, SOA, and HiDPI graphics.
EmployeeGUARD Proof of Concept
With a team of four developers, this proof of concept video shows the progress that was made in under two months. All of this was working software and grew into the global employee training solution that's available today.
Employees are able to access and manage their qualifications directly from their mobile devices. The users that are required to have this information work almost exclusively in the field. Allowing access to this information, even in remote locations, had never been done in the industries we served.
Contractors are able to see their employees' assignments and qualifications all in one place. They know before assigning them to a project wether they'll be read to go immediately, or if more training is required.
How are employees doing? What training do they need? Who's managing their accounts? Who hasn't registered? There are a lot of questions that need to be addressed when setting up a Human Resource Management (HRM) system—especially across various industries around the globe.
It was important to make it easy to visualize required qualifications that needed to be addressed across a multitude of various assignments an individual may have.
An excellent example of reimagining the purpose and functionality of an existing part of an application. Connect (formerly Search for New), elevated the ability to find and add contractors—which translates directly to more income based on PICS’s billing structure. It also introduced the concept of service areas and specific trades for individual areas. Both Contractors and Operators alike were delighted by the new functionality and flocked to that part of the application.
Simple, Visual Search
Finding the right workers in the right place is easy with contextual information seamlessly visualized in the list and map layout.
Self-service help was introduced on this project with coach marks. The target audience may only view this page once a year, so quick, referential information alleviates frustration and increased feature use.
Contractor Service Areas
Introducing service areas (either radial or by region), allowed contractors to market their specific trades and skills further than a simple office location.This feature—even with a less technically savvy user base—was widely utilized and loved because of the new opportunities it created.
Add a Service Area
Here's a shot of adding a radial service area. Contractors can also choose service areas based on regions, such as the United States as a whole, or individual states.
I love creating a sense of enjoyment in the workplace. I see the people I work with as much as my own family, so it’s important to me to build a culture of trust and fun. I’ve introduced Movember to a couple of companies now and every year it gets more participants and more money is raised for mens’ health issues. I love organizing team building events, such as cultural potlucks, Nerf Olympics, movie and game nights, and more events that build trust and camaraderie. I also reveling in our uniqueness and diversity with events where the team gets to learn a little about the backgrounds of their teammates. These are always memorable and create a culture where people enjoy coming in every day.
One of the more…colorful events I organized. Everyone loved celebrating each others' differences and uniqueness. From cultural potlucks to learning about different holidays and celebrations, it's fun to revel in what makes every one of us unique!
I've been organizing Movember for a few years now. We've raise thousands of dollars to help fight mens' health issues—and it's funny to see everyone walking around with a strange looking mustache…
Table Tennis Proofing Table
The table tennis proofing table was the temporary home for the principle posters I installed around the office. The posters had to be moved pretty quickly to allow for the lunchtime tournaments.
When the Engineering Department needed a rallying symbol, I was once again called on. I've been doing T-shirt designs for almost two decades now. Fun and simple tokens like these vibrant shirts do a surprising amount towards team moral and comraderie.
Volunteer Work Shirt Design
My time in Scouts taught me to help others—especially the less fortunate. This fun shirt was what employees wore to the Heartfelt events and other volunteer causes. It's fun to see people outside of work doing awesome things for the community!
I started lunch-and-learns and guild meetings for the different disciplines inside the company. In friendly and time-boxed meetings, some of the companies stickiest issues were resolved during lunch hours (and bonus points if you know the reference for the UX and FE Guild's team name).
Hand selected to join this exclusive team of experienced designers, this job was the equivalent of a graphics boot camp. I was challenged every day to keep pace with the skills of the other artists and my talents grew dramatically during this time. Menagerie Creative has won countless awards for their work and I was lucky enough to have some of my designs win major graphic honors.
I produced award-winning key, title, case, and promotional art for a wide range of motion pictures. Menagerie Creative has won countless awards for the work that they've produced and I thank that studio for greatly elevating my photo retouching and manipulation skills.
The Toughest Jobs
This poster shows off some of the classic movie titles I worked on at Menagerie (not every one is mine, of course). The trick is, the old movies are much harder to work with, seeing as most had no titles and poor or damaged assets. Many had to be hand painted and the love and skill shows.
I came in to the television and other mounting solutions industry without the decades of experience that the rest of the company or market possessed. That however didn’t prevent me from revolutionizing the way the entire industry sold and marketed their products. By pouring over the data we’d gathered over the years, I came up with a system that distilled a product line of dozens to nine items. These items could be marketed in a way that customers understood—television size, versus the traditional method of weight and TV hole pattern—which no customer knew off the top of their head. I followed this with a product and POS redesign, as well as another revolutionary sticker campaign to assist customers and salespeople. Product sales skyrocketed as what was once convoluted and confusing became clear and simple.
Focusing an Industry
An example of the simplified packaging and selling conventions that changed the way the entire industry does business.
Simplifying the Message
The first step towards what became the most simple and successful point-of-sale displays in the industry. Seen here before finalizing the nine SKU solution.
Responsive Online Selling
I introduced online sales and training to the Vantage Point website. I also designed a forward-looking, responsive design for the site to help with in-store referencing and assisting with buying decisions.
Mount Finder App
Taking the revolutionary Mount Finder from the main site, and making it a mobile app. This app was never completed due to the move to the simplified SKU solution eliminating the need to measure and weigh televisions.
Introduced to help the Technology Department express the standards and expectations they hold themselves to. I helped the team materialize a list of ideals that were turned into tenants that were printed and displayed around the working area. One of my designers, Stephanie Hirschberg [link to her LinkedIn], came up with this wonderful artwork that brought life to the principles. I created cards that were printed and left for individuals to grab and write notes to co-workers when they saw them living up to one of these principles. There’s NOTHING like receiving a handwritten note of encouragement or appreciation from a teammate. The cards continue to be a huge boon for moral in the organization.
Written and designed in-house, these principles helped to bring the team together and focused our vision and work.
An Encouraging Note
I created cards and hung them up in the common area. Employees would pick up cards when they saw a co-worker upholding one of our principles. There's nothing better than a hand written note of encouragement or admiration.
PICS Tech Site
Recruiting site that was made off the Tech Principles. All of this is responsive and designed to show the culture of the department to prospective candidates.
It took a little persuading to get the business to sign off on all developers and some other employees taking a couple days off of work to develop “concepts,” but the value was quickly identified after the first Hackathon. It was quickly discovered that more work was done doing proofs-of-concepts in those couple days than a year of independent teams. The friendly competition and prizes always led to new ideas that turned into real world projects and deliverables. The videos in this section show three of my teams’ presentations (all delivered by me, so you get to hear my lovely voice). I can proudly say that I’ve never finished lower that second place, and my teams have taken first on multiple occasions.
Revolutionizing Forms Presentation
Translations and Globalization Hackathon
Hackathon from 2013-05…make sure you stay for the end.